Terms and Conditions

1. Acceptance of Terms

By visiting acrepairdhaka.bd or hiring R. K. Refrigeration Works Ltd. for any AC repair in Dhaka, refrigerator repair, or related appliance maintenance, you agree to these terms. If you do not agree with anything here, you should not use our website or book our services.

These terms apply to everyone who browses our site, fills out a form, calls us, or hires our technicians. R. K. Refrigeration Works Ltd. can update these terms at any time without notifying you separately. Using our services after an update means you accept the revised version.

R. K. Refrigeration Works Ltd. has been operating since 2017 from 139, 3 Kamal Soroni Rd, Dhaka 1216. This business entity is legally responsible for every service agreement made through this website, phone, or in-person.

2. Our Services

R. K. Refrigeration Works Ltd. handles repair and upkeep of cooling and home appliances throughout Dhaka. Here is what we currently cover:

• AC repair and troubleshooting — split, window, and cassette units
• AC deep cleaning service to restore cooling performance
• AC gas refill and leak detection for all major brands
• New AC installation with proper piping and drainage
• AC compressor repair and replacement
• Fridge repair in Dhaka — all types and brands
• Fridge compressor repair and gas refill
• Washing machine repair — top-load and front-load
• Microwave oven repair and part replacement
• TV repair service — LED, LCD, Smart TV
• Duct cleaning for central and VRV systems
• HVAC repair and maintenance for commercial setups

We may not be able to service every brand or model. Our technician checks the appliance on-site, explains the problem honestly, and gives you a clear cost estimate before starting work.

3. Service Coverage Area

R. K. Refrigeration Works Ltd. operates within Dhaka city. We currently serve these locations and nearby neighborhoods:

• Mohammadpur
• Uttara
• Mirpur and Mirpur DOHS
• Dhanmondi
• Gulshan and Baridhara
• Banani
• Mohakhali
• Banasree
• Badda
• Basundhara
• Khilgaon
• Pallabi
• Rampura

If your area is not listed, contact us anyway. We may still send a technician depending on distance and schedule, and any extra travel cost will be communicated before confirmation.

4. Booking and Scheduling

You can schedule appliance repair services through these channels:

• Phone: 01859977692 (every day, 8AM – 12AM)
• Our contact page
• Direct message on R. K. Refrigeration Works Ltd. Facebook page

When you book, we give an estimated arrival window. Actual arrival may shift because of traffic, prior job complexity, or weather. We try our best to keep you updated if there is a delay.

A booking is only confirmed once our team acknowledges it by phone, SMS, or message. Submitting a form alone does not guarantee a slot.

5. Pricing and Payment

5.1 Price Estimates

Any price shown on the website, told over the phone, or sent in a message is an estimate. The final charge depends on what our technician finds after inspecting the appliance on-site. The technician explains the issue, lists needed parts, and gives you the exact cost before beginning any repair.

5.2 Service Visit Charge

A diagnostic visit fee may apply when our technician comes to your location. This charge covers the inspection trip and is separate from the repair cost. If you go ahead with the repair, we may adjust this fee against the total bill.

5.3 Payment Methods

• Cash (preferred for on-site payments)
• bKash
• Bank transfer (details shared on request)

Payment is due once the work is finished, unless you and R. K. Refrigeration Works Ltd. have a written credit arrangement in place beforehand. We reserve the right to hold a repaired appliance until the bill is fully settled.

6. Cancellation and Refund Policy

6.1 Cancellation by Customer

Cancel at least 2 hours before the scheduled time and you will not be charged. Cancellations made later than that may still incur the visit fee because our technician already committed that time slot and travel.

6.2 Cancellation by Us

In rare cases — extreme weather, emergency, or technician unavailability — we may need to reschedule. We will notify you as early as possible and offer the next open slot at no extra charge.

6.3 Refund Policy

7. Warranty on Repairs

R. K. Refrigeration Works Ltd. stands behind the work our technicians perform. Here is how our warranty works:

• Service warranty: Covers the specific repair carried out. If the same fault returns within the warranty period because of our workmanship, we fix it again without charging labor.
• Parts warranty: Replacement parts come with the warranty given by the manufacturer or our supplier. We share those details at the time of installation.
• Warranty period: The exact duration and scope are told to you when the job is finished, either verbally or on the service receipt.

The warranty does not cover problems caused by misuse, voltage fluctuations, repairs done by someone else after our visit, physical damage, or ignoring the appliance manufacturer’s operating instructions.

8. Customer Responsibilities

When you hire R. K. Refrigeration Works Ltd., you agree to the following:

• Give accurate details about the appliance brand, model, and the problem when booking
• Make sure someone is at the location during the scheduled time window
• Give the technician safe, reasonable access to the appliance and the area around it
• Tell us in advance if the unit is installed at height, inside a tight space, or anywhere that needs special equipment
• Do not open or try to fix the appliance yourself after our diagnosis but before the repair is complete
• Clear any unpaid balance from previous visits before booking a new service

If our technician arrives on time and nobody is available to let them in, the visit fee may still be charged.

9. Limitation of Liability

To the fullest extent allowed by law in Bangladesh:

• R. K. Refrigeration Works Ltd. is not liable for indirect, incidental, special, or consequential damages tied to our services
• Our total liability for any single service visit does not exceed the amount you paid for that visit
• We are not responsible for pre-existing conditions that could not be found during on-site diagnosis
• We are not liable for damage to walls, ceilings, flooring, or property caused by hidden structural issues, concealed wiring, or plumbing problems in your premises
• We are not responsible for food spoilage, data loss, or any other loss from an appliance being out of operation during or after repair

Our technicians work with reasonable care and skill. That said, appliances that are very old, heavily rusted, or previously tampered with by unqualified hands carry higher risk and may affect how well a repair holds up.

10. Privacy and Data Protection

When you share your name, phone number, address, or any personal details with R. K. Refrigeration Works Ltd., we handle that information according to our Privacy Policy.

Here are the key points:

• Your phone number and address are used only for scheduling, dispatching technicians, and follow-up
• We never sell, rent, or share your personal data with third parties for marketing
• Service records are kept for warranty support and quality control
• You can ask us to delete your data by contacting us directly, subject to legal retention rules

For the full picture, read our Privacy Policy.

11. Intellectual Property

All content on this website — text, graphics, logos, images, service descriptions, blog posts, and design — belongs to R. K. Refrigeration Works Ltd. or its content creators and is protected under Bangladesh intellectual property law.

You may not copy, distribute, modify, or republish anything from this site without our written permission. Our logo and business name must not be used in any way that misrepresents our brand or implies unauthorized affiliation.

12. Third-Party Components

This website may link to external sites, including social media platforms. During repairs, we also use replacement parts sourced from various manufacturers. R. K. Refrigeration Works Ltd. does not control and takes no responsibility for the content, privacy practices, or policies of any external website or parts supplier.

A link on our site does not mean we endorse the destination. You visit third-party sites and use third-party parts at your own discretion and risk.

13. Changes to These Terms

We can revise these terms at any time. Changes take effect as soon as they are posted on this page. The “Last Updated” date at the top tells you when the latest revision happened.

We suggest checking this page from time to time, especially before booking a new home appliance repair service. Keep using our website or services after a change, and that counts as your acceptance.

14. Governing Law

These terms are governed by the laws of the People’s Republic of Bangladesh. Any dispute arising from these terms or from our services falls under the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

Before taking legal action, we recommend reaching out through our contact page or calling 01859977692. Most issues get sorted out with a direct conversation.

15. Contact Information

If you have any question about these terms, here is how to reach R. K. Refrigeration Works Ltd.:

• Phone: 01859977692 (every day, 8AM – 12AM)
• Email: contact@acrepairdhaka.bd
• Address: 139, 3 Kamal Soroni Rd, Dhaka 1216
• Website: Contact Page

You can also find our R. K. Refrigeration Works Ltd. location on Google Maps.