Privacy Policy
How R. K. Refrigeration Works Ltd. collects, uses, and safeguards your personal information when you use our website or book a repair service.
On This Page
1 Introduction
R. K. Refrigeration Works Ltd. respects your privacy and is committed to protecting the personal information you share with us. This privacy policy explains what data we collect, how we use it, and the steps we take to keep it safe when you visit our website acrepairdhaka.bd or book a repair with our team.
By using our website or scheduling a service, you agree to the practices described in this policy. If you do not agree with any part of it, please refrain from using our site or services.
This policy applies to information collected through our website, phone calls, and in-person service visits across all areas where we operate within Dhaka city.
2 Information We Collect
When you interact with R. K. Refrigeration Works Ltd., we may collect the following categories of information:
Personal Information
- Your full name
- Phone number — used for scheduling and service updates
- Email address
- Home or office address within Dhaka city
- Preferred service time slots
Service-Related Information
- Type of appliance (AC, refrigerator, washing machine, microwave oven, TV, etc.)
- Description of the problem you are facing
- Brand and model of the appliance
- Photos or videos you share to help our technicians diagnose the issue
- Your service history with us
Technical Information
- IP address and browser type when you visit acrepairdhaka.bd
- Pages viewed and time spent on our site
- Device type and operating system
- Referral source — how you found our website
Payment Information
We do not store credit card or banking details on our servers. All online payments are handled through secure third-party payment gateways that comply with relevant financial security standards.
3 How We Collect Information
We gather your information through several channels:
- Website forms and bookings: When you fill out a contact form or request a service through acrepairdhaka.bd, including pages like AC repair Dhaka or fridge repair Dhaka
- Phone calls: When you call us at 01859977692 to request a repair or ask questions about our services
- In-person visits: When our technicians visit your home or office for professional AC repair services across Dhaka city or any other appliance work
- Cookies and tracking: When you browse our website, certain cookies collect browsing data (see Section 6 below)
- Social media: When you message or interact with our pages on Facebook, Instagram, YouTube, or other platforms
4 How We Use Your Information
The information we collect serves clear, specific purposes:
- Service delivery: To schedule, confirm, and complete repair appointments at your location in Dhaka
- Communication: To send booking confirmations, service reminders, technician arrival updates, and follow-up messages
- Service improvement: To understand common appliance issues and refine our repair techniques — whether it is AC cleaning and gas refill or refrigerator compressor repair service
- Customer support: To respond to your questions, handle complaints, and resolve service concerns quickly
- Marketing (with your consent): To inform you about seasonal maintenance offers, new services, or care tips for your appliances
- Legal compliance: To meet regulatory requirements and respond to lawful requests from authorities
5 Information Sharing & Disclosure
R. K. Refrigeration Works Ltd. does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following situations:
- Assigned technicians: Your name, address, and appliance details are shared with the specific technician assigned to your service call
- Service partners: For specialized washing machine repair in Dhaka or brand-specific repairs, we may share relevant details with our authorized service partners
- Payment processors: Transaction details are handled securely by our payment service provider — we never see or store your full card number
- Legal requirements: If required by law, court order, or government regulation, we may disclose your information to authorities
- Business transfers: In the unlikely event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction
We will always notify you via email or a prominent notice on our website before your data is shared under a business transfer scenario.
6 Cookies & Tracking Technologies
Our website uses cookies to improve your browsing experience and help us understand how visitors use acrepairdhaka.bd. Below is a summary of the cookie types we use:
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential | Required for website functionality — form submissions, page navigation | Session | No |
| Analytics | Helps us understand traffic patterns and popular service pages | Up to 26 months | Yes |
| Functional | Remembers your preferences like location and language | Up to 1 year | Yes |
| Marketing | Used to show relevant service offers based on your browsing activity | Up to 1 year | Yes |
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may prevent certain features of our website from working properly.
7 Data Retention
We keep your personal information only as long as it serves the purpose for which it was collected:
- Service records: Retained for 3 years after your last service appointment — this supports warranty claims and service reference
- Contact information: Kept on file until you request removal or until 2 years of account inactivity
- Website analytics: Aggregated and anonymized after 26 months
- Financial records: Retained for 5 years as required by Bangladesh tax and financial regulations
You can request early deletion of your records at any time by writing to contact@acrepairdhaka.bd.
8 Data Security
We take practical measures to protect your personal information from unauthorized access, alteration, or disclosure:
- Our website uses SSL encryption (HTTPS) for all data transmission
- Access to customer records is restricted to authorized personnel only
- Digital records are stored on secured servers with regular backup procedures
- Our technicians are trained to handle customer information responsibly during HVAC repair and maintenance visits and all other service calls
- We review and update our security practices periodically
While we work hard to protect your data, no method of internet transmission or electronic storage is fully immune to risk. We cannot guarantee absolute security.
9 Your Rights & Choices
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to update or correct any inaccurate information
- Deletion: Request removal of your personal data from our records
- Opt-out: Unsubscribe from marketing communications at any time — simply click the unsubscribe link in any email or call us directly
- Data portability: Request your data in a format that can be transferred to another provider
To exercise any of these rights, contact our team or email us at contact@acrepairdhaka.bd. We will respond to your request within 7 business days.
10 Third-Party Links
Our website contains links to external websites, including our social media profiles on Facebook, Instagram, YouTube, and other platforms. These third-party sites operate under their own privacy policies. We are not responsible for their content or data practices and encourage you to read their privacy statements before sharing personal information.
11 Children’s Privacy
Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately at contact@acrepairdhaka.bd and we will take steps to remove that information promptly.
12 Changes to This Privacy Policy
R. K. Refrigeration Works Ltd. may update this privacy policy from time to time. When we make changes:
- The revised policy will be posted on this page
- The “Last Updated” date at the top of this page will reflect the change
- For significant changes, we may notify you via email or a notice on our homepage
Your continued use of our website or services after any changes constitutes acceptance of the revised policy. We recommend reviewing this page periodically.
13 Contact Us
If you have questions or concerns about this privacy policy or how your data is handled, please reach out to us directly:
R. K. Refrigeration Works Ltd.
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? Frequently Asked Questions
Does R. K. Refrigeration Works Ltd. share my phone number with anyone?
No. Your phone number is used only to communicate with you about your repair service — booking confirmations, technician updates, and follow-up messages. We never sell or share your number with marketers or unrelated third parties.
How long do you keep my service records?
Service records are kept for 3 years after your last appointment. This helps us provide warranty support and reference past repairs if you need the same appliance serviced again. You can request earlier deletion by emailing contact@acrepairdhaka.bd.
Can I ask you to delete all my personal data?
Yes. You have the right to request deletion of your personal data at any time. Simply email us at contact@acrepairdhaka.bd or call 01859977692. We will process your request within 7 business days. Please note that some data may need to be retained briefly for legal or accounting purposes.
Is my payment information stored on your servers?
No. We do not store any credit card or banking details on our servers. All online payments are processed through secure, certified third-party payment gateways. For cash payments made directly to technicians, no financial data is recorded digitally beyond the invoice amount.
Do you use cookies on acrepairdhaka.bd?
Yes, we use cookies to improve your browsing experience and understand site traffic. Essential cookies keep the website functioning, while analytics and functional cookies can be disabled through your browser settings. See Section 6 above for a full breakdown of cookie types.
Need a Repair? We Are Here to Help
R. K. Refrigeration Works Ltd. provides trusted AC, refrigerator, and appliance repair services across our service areas in Dhaka — available every day from 8 AM to midnight.